Catalog
Below are the details of the course that you have selected. Please enter your information in the form below and click Sign-Up to create an account. If you already have an account, click the Existing Users tab. Once your account is created, enter your payment information to purchase this course and enter the Learning Management System.
Customer Relations

This optional course specifically focuses on establishing and maintaining good customer relations. Subjects include:

  • Sexual Harassment
  • Cultural Diversity
  • Profiling
  • Interviewing
  • Communications
  • Conflict Management
  • Conflict Cycle
  • Crisis Management
  • Stress Models
  • Recognizing and Responding to Pre-Attack Indicators
  • Communication Skills
  • Non-Verbal Indicators
  • Active Listening
  • Four Basic Types of Difficult Personalities
Content:
Lesson TypeBrief Introduction to the Learning Management System
Lesson TypeCustomer Relations, Part 1
Lesson TypeCustomer Relations, Part 2
Lesson TypeCustomer Relations, Part 3
Lesson TypeCustomer Relations, Final Examination
Credits: 4
Certificate: STC Online Certification, Customer Relations
Price:
$29.99