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Customer Relations

This optional course specifically focuses on establishing and maintaining good customer relations. Subjects include:

  • Sexual Harassment
  • Cultural Diversity
  • Profiling
  • Interviewing
  • Communications
  • Conflict Management
  • Conflict Cycle
  • Crisis Management
  • Stress Models
  • Recognizing and Responding to Pre-Attack Indicators
  • Communication Skills
  • Non-Verbal Indicators
  • Active Listening
  • Four Basic Types of Difficult Personalities

The student has 45-days (1.5-months) to complete the training.

Lesson TypeHow to Use This Program
Lesson TypeCustomer Relations, Part 1
Lesson TypeCustomer Relations, Part 2
Lesson TypeCustomer Relations, Part 3
Lesson TypeCustomer Relations, Final Examination
Credits: 4
Certificate: STC Online Certification, Customer Relations