LMS

Catalog

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Customer Relations

This optional course specifically focuses on establishing and maintaining good customer relations. Subjects include:

Sexual Harassment
Cultural Diversity
Profiling
Interviewing
Communications
Conflict Management
Conflict Cycle
Crisis Management
Stress Models
Recognizing and Responding to Pre-Attack Indicators
Communication Skills
Non-Verbal Indicators
Active Listening
Four Basic Types of Difficult Personalities

The student has 45-days (1.5-months) to complete the training.

Content:

	How to Use This Program
	Customer Relations, Part 1
	Customer Relations, Part 2
	Customer Relations, Part 3
	Customer Relations, Final Examination

Credits: 4
Certificate: STC Online Certification, Customer Relations

Price:

$29.99